Estéfano Oliveira Pereira - Growth Business Consultant

Estéfano Oliveira

CSM (Customer Success Management)


CSM (Customer Success Management) focuses on ensuring customers achieve their desired outcomes while using a product or service. In B2B SaaS, CSM teams proactively engage customers to ensure they realize value from the product, thereby reducing churn and promoting upsell opportunities.

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B2B SaaS Growth Consultant

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