Estéfano Oliveira Pereira - Growth Business Consultant

Estéfano Oliveira

SLA (Service Level Agreement)


SLA (Service Level Agreement) is a contract between a service provider and a customer that specifies the level of service expected during the term of the agreement. In B2B SaaS, SLAs define the standards of service, including uptime, support, and performance metrics, ensuring transparency and accountability in service delivery.

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